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BMC delivers modern, intelligent ITIL® 4 certified ITSM solutions that are fast, accurate, and cost-effective, whether you want to operate in the cloud, a hybrid model, or a data center.

Accelerate innovation, reduce business risk, and lower costs with predictive ITSM that:

  • Reduces response time with real-time auto correlation of incidents and proactive problem identification
  • Enables better partnership across business functions through contextual data sharing in collaboration tools
  • Proactively manages change risk for IT and DevOps by determining impact and criticality
  • Integrates service and operations management for major incident management and other ServiceOps use cases
  • Eliminates manual effort with auto task bundling and case assignment
  • Extends service delivery to external providers via a no-code integration platform (iPaaS)
  • Visualizes key metrics and service activity in personalized, customizable, dynamic dashboards

Validated ROI – up to 127%!

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Maximize IT productivity and unleash innovation while reducing cost and risk

Enable IT innovation without business disruption

CIO
  • Take advantage of modern, cloud-native technologies on a SaaS platform
  • Transform IT into a strategic business partner, driving key stakeholder initiatives
  • Empower employees to collaborate and innovate
  • Exceed SLAs while reducing costs and improving processes

Exceed SLAs and reduce strain on agents with predictive service management

Service Desk Manager
  • Auto-correlate issues in real-time to surface emerging issues
  • Auto-identify problem candidates using service models and incidents
  • Deliver contextual information to agents to improve MTTI/MTTR
  • Automate workflows and provide self-service for mundane tasks to free agents for higher level work

Realize the promise of ServiceOps now with integrated service and operations management

IT Operations Manager
  • Transparently bring operational root cause data into major incident workflows
  • Enable collaboration and action in Slack and MS Teams for swarming response
  • Share dynamic service models and service health views for a single source of truth
  • Unify DevOps changes in both change management and root cause isolation (AIOps)

Let AI eliminate the challenges of IT governance and process improvement

Change Manager
  • Reduce time to identify problem candidates with AI-powered incident clustering
  • Easily create and assign identified problems with contextual information included
  • Proactively manages change risk for IT and DevOps with AI assessment of impact and criticality
  • Speed innovation delivery with change request automation

Explore integration solutions to get even more value from BMC Helix ITSM

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Getting started with BMC Helix ITSM is easy