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Every industry is under competitive pressure to provide services across multi-cloud, multi-device, and multi-channel environments with accuracy, speed, and at the lowest cost. BMC’s cognitive service management solutions help enterprises succeed now and in the future.

Enjoy predictive, innovative, and intelligent service management

  • Predictive service management across multi-cloud environments
  • Cognitive capabilities to improve the accuracy and speed of service ticket resolution
  • Self-service enabled through omni-channel conversational experiences to improve user productivity
  • Out-of-the-box integrations with leading agile DevOps solutions
  • Automated discovery and dependency mapping to build a holistic view of data center assets, multi-cloud services, and their relationships

What a multi-cloud approach to service management can mean

304 percent ROI with BMC Helix Remedy1
30 percent service desk productivity improvement2
78 percent of IT decision-makers expect to apply artificial intelligence in their multi-cloud strategies3

Forrester TEI Report;    3BMC Multi-Cloud Survey

3 paths to service management excellence

Enable predictive ITSM across multi-cloud environments

Service Desk Transformation

Service management becomes predictive with automation, enabling faster and more accurate service while reducing cost.

  • Cognitive automation helps deliver service at the highest speed
  • Operational efficiency through containers delivers speed and agility
  • Cost savings are recognized through flexibility
  • Scalability of operations reduces infrastructure and personnel costs
Try BMC Helix Remedy Learn more

Dynamically discover assets and model services

Service Awareness

BMC Helix Discovery creates a dynamic, holistic view of data center and multi-cloud assets, and their relationships, giving you crucial visibility into how the infrastructure supports the business. It provides a trusted foundation for building application maps that enable digital transformation to be more aware, secure, and cost transparent.

  • Start mapping from any piece of information—multi-cloud, software, hardware, network, storage.
  • See assets and dependencies in a single pane of glass, whether on premises or in the public or private cloud.
  • Offer the broadest coverage for data center and multi-cloud assets to ensure discovery of every component in your environment.
  • Empower security operations to perform essential prevention and detection.
Try Helix Discovery Learn more

Automate IT service delivery

Service Operations

Identify servers that could be back door entry points on-premises or in the multi-cloud

  • Detection: Proactive detection of potential service interruption with contextual routing and data to enable faster restoration of service.
  • Prioritization: Service-aware prioritization of events, collection of diagnostic and enrichment data and lifecycle management of incidents created from events
  • Resolution: Orchestrate and automate infrastructure changes to allow fast-fixes and rapid deployments.
Try TrueSight Operations Management Learn more

Talk to a service management expert