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BMC
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For questions about BMC products, solutions, and services, you can also phone the number below:

1‑855‑834‑7487

Remedyforce 2015: Administering Essentials Workshop

This 3-day instructor-led workshop provides the knowledge and critical skills necessary to administer BMC Remedyforce 2015, with major focus placed on Administration, Incidents, Knowledge Management, Tasks, Broadcasts, Change Management, Problem Management, Service Request Management, Self Service, CMDB, Service Level Management, and Reporting and Dashboards.

Major release:

Remedyforce 2015

Good for:

Administrators

Course Delivery:

Instructor-Led | 30.00 ore

Course Modules

  • Administration and Configuration
    • Application Settings
    • Manage Users
    • Profiles / Passwords / Roles / Licenses
    • Company Profile configuration
    • Configure Email
    • Suggested Owners / Queues
  • Advanced Admin
    • Workflow
    • Validation Rules
    • Field Sets
    • Manage Objects
    • Manage Workflows