icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown
BMC
BMC Contact Options

Select the link below that best matches your interest.

For questions about BMC products, solutions, and services, you can also phone the number below:

1‑855‑834‑7487

Remedy Incident Management 9.0: Overview (WBT)

The BMC Remedy Incident Management 9.0: Overview course provides you with the basic understanding of the Incident Management process. In addition, it gives you a glimpse of how Incident Management forms a part of the complete IT Service Management Suite. It also familiarizes you with the different consoles that are used in the Incident Management processes.

Major release:

Remedy ITSM 9.x

Good for:

Users

Course Delivery:

Self Paced | 0.50 ore

Course Modules

  • Introduction to Incident Management
    • Components, terminology, and purpose of BMC Remedy IT Service Management Suite
    • BMC Remedy ITSM applications
    • Incident Management as part of BMC Remedy Service Desk
    • Benefits of Incident Management
    • Incident Request Lifecycle
    • Roles, responsibilities, and permissions related to BMC Remedy Incident Management
  • Accessing the Incident Console
    • BMC Remedy Action Request System
    • Functional elements of IT Home page
    • Functional elements of Incident Console
    • Other consoles integrated with Incident Management